I know everyone makes "stupid" mistakes. I'm just curious, when do we stop calling it a mistake and call it a choice.
About a year ago a woman and her friend came in for a wrap and a massage at my spa. After each of their treatments they went to the women's locker room to wash up. One of them found, what looked like to her, a fallen bit of hair mask. Now, let me add that we keep our spa quite clean. The hair mask it was not, but rather excrement. The smell was overwhelming through out the spa after she had massaged it in. I do not know how she couldn't realize what it was. After she made this "mistake" she found our spa director and requested it be shampooed out by one of our stylists and then comp. her treatments. The spa director aloud this to happen. I still wonder if this was a ploy today... but how illaborate and gross.